Software & Platform Engineer
Dennis Diepolder
I build high-performance systems that close the gap between what enterprises use and what they actually need. Currently focused on real-time monitoring, e-commerce architecture, and developer tooling.
Open to full-time roles and freelance projects.
Most engineers build features. I build the systems underneath.
My background is a mix of software engineering and business operations — I've managed contact center teams across multiple countries, designed real-time monitoring platforms that outperform enterprise solutions, and built full-stack products from architecture to deployment.
I don't just write code that works. I build tools that solve problems nobody else noticed — or that everyone noticed but nobody fixed.
Projects
The problem
Enterprise monitoring tools for Genesys Cloud are slow, unreliable, and miss critical edge cases — ghost agents, WebRTC drops, delayed queue data. Operations teams make decisions on stale information.
What I built
A high-performance real-time monitoring application that pulls live data through event-driven architecture, delivering sub-second updates where the enterprise tooling takes 30+ seconds. Designed, architected, and driven to production by me.
What it proved
A purpose-built tool by someone who understands the operational domain can outperform a multi-million dollar platform — with a fraction of the resources.
Go · Vite · React · AWS · Terraform · WebSocket · Event-Driven · Grafana · Prometheus · Keycloak
The problem
Shopify locks you in. Self-hosted alternatives are either outdated or require heavy backend knowledge. There's no modern, developer-friendly e-commerce starter that just works on Vercel.
What I built
A full-featured, self-hostable e-commerce boilerplate on Next.js 16. Multi-variant products, payment processing, admin dashboard with real metrics, customer management, email system, Edge Config integration, maintenance mode — everything a shop needs out of the box with no vendor lock-in.
Where it's going
Open-source release, Docker support, documentation, and a paid setup service for non-technical store owners.
Next.js 16 · TypeScript · Tailwind · Clerk · Stripe · Vercel Edge Config · Sentry
Skills & Tech Stack
Languages
Frontend
Backend
Infrastructure
Data
Tools
Domain
Background
I'm a Software & Platform Engineer based in Switzerland. My path into tech wasn't the traditional CS degree route — I came through operations, managing contact center performance across Switzerland and Poland before building the tools I wished existed.
That operations background isn't a footnote — it's my edge. I understand how businesses actually run, where the bottlenecks are, and what tools people need vs. what they're sold. I build systems with that perspective.
Currently working as Performance Manager at Capita Customer Services (Swisscom accounts) while building my engineering portfolio and transitioning into full-time software roles.
Blog
2026-02-21
Why AI should stay a tool — and why the journey matters more than the answer
LLMs don't think. But if you ask what human thinking mechanistically is, you don't get a satisfying alternative either. A conversation about consciousness, suffering, and why we shouldn't want machines that feel.
2026-01-12
Why I built my own monitoring tool instead of using the enterprise one
When the enterprise solution takes 30 seconds to show you data that's already stale, you stop trusting it. Here's why I built MONTI.
2026-02-12
SwiftCart: What I learned building a Shopify alternative
Building a self-hostable e-commerce platform from scratch taught me more about product thinking than any tutorial ever could.
2025-11-17
From Operations to Engineering — why domain knowledge matters
The best tools aren't built by engineers who learned the domain. They're built by domain experts who learned to engineer.
Let's connect
Want to work together? I'm open to full-time engineering roles and freelance projects.
© 2026 Dennis Diepolder. All rights reserved.